Privacy policy

Our top priority is customer data security. We collect and process information needed to operate the Website and Services, respond to enquiries and arrange conversations with you. Technical information may also be processed to maintain security, prevent abuse and understand service usage.

This static website offers contact, security-document and optional product-fit enquiry forms. When online sending is available, submitting a form sends your details through Cloudflare to Brevo for transactional email processing by Syntext. A requested product-fit email is sent to you with a copy to our sales team. Security-document requests are manually reviewed; reports are not sent automatically. If delivery is not configured or cannot be confirmed, a genuine enquiry displays an error instead of success.

Your unsent answers stay in the current page's memory, not browser storage or analytics. We use a hidden spam-detection field, request limits and Cloudflare Turnstile when sending is configured. These protections may process technical information to validate requests. Submissions identified as automated can be discarded without delivery. We use enquiry information to respond to your request, not to subscribe you to marketing. Contact us if you prefer to enquire by email.

Our booking calendar is provided by Cal.com. Opening a booking modal loads content from Cal.com and shares the technical information needed to display that service. Information you enter to arrange a meeting is processed by Cal.com and the Syntext team. You can instead open the calendar in a separate tab or contact us by email.

External booking services may use their own cookies and similar technologies. Please review Cal.com’s privacy policy before providing booking information. Your optional analytics choices do not prevent you from sending an enquiry or arranging a meeting.

When online form sending is enabled, Cloudflare Turnstile runs an invisible security check to help prevent automated submissions. See Cloudflare’s Turnstile Privacy Addendum for details of the technical signals it processes.

We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.

Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

• Respond to inquiries and offer support
• Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (a) you have given your consent for one or more specific purposes; (b) provision of information is necessary for the performance of this Policy with you and/or for any pre-contractual obligations thereof; (c) processing is necessary for compliance with a legal obligation to which you are subject; (d) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (e) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

We may use service providers to operate our Website and Services, including hosting, email and scheduling providers. Personal Information may be processed by these providers where needed to deliver the service you request. Cal.com processes booking information when you choose to open and use our calendar.

However, we may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Optional analytics, experience-insight and advertising tools stay off until you give permission. You can accept or reject optional tracking, or select each purpose separately in Privacy preferences. Closing the preferences panel or continuing to browse does not give consent.

Necessary storage: we remember your choice in first-party browser storage for up to six months. Closing the preferences panel without choosing dismisses the notice for the current tab session only. This record contains your selected categories, its version and the time you saved it, not a visitor identifier. Hosting, abuse prevention and services you request may also process technical information necessary to operate securely.

Analytics: when enabled and you opt in, Google Analytics measures page visits and actions such as completed enquiries and booking creation, using Google Tag Manager to load the Google tag. Analytics events do not include your form answers, name, email address or booking details. Analytics permission does not grant Advertising permission. Google Analytics may use first-party cookies such as _ga. See Google’s privacy policy.

Experience insights: when enabled and you separately opt in, Microsoft Clarity records site interactions and creates heatmaps. Our enquiry forms and product-fit information are masked. Clarity may use cookies such as _clck and _clsk. Clarity advertising sharing remains off. See Microsoft’s privacy statement.

Advertising: when enabled and you opt in, Google Ads uses ad-click identifiers and completed enquiry or booking events to measure campaign results. It may use first-party cookies such as _gcl_aw. We do not enable personalised advertising or upload your contact details for enhanced conversions. This is separate from Analytics and Experience insights; accepting all optional purposes enables each, while preferences let you choose individually. See Google’s privacy policy.

Use Privacy preferences in the footer at any time to change or withdraw your choices. Withdrawal stops future optional collection and removes supported first-party measurement cookies; the page refreshes to unload tracking that was already running. Save any unfinished form text first. Withdrawal does not undo processing that occurred before you withdrew consent. Browser controls can also clear stored data, including cookies held by third-party services.

These providers may process information outside your country. Optional analytics are not required to use the site, enquire or book a conversation. Contact us using the details below to ask about our processing or exercise your data-protection rights.

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child's Personal Information from our Services.

We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from users who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

If you believe your concerns have not been adequately addressed, you may escalate the matter to the appropriate data protection authority in your region, in accordance with applicable privacy laws.

Therefore, while we strive to protect your Personal Information, you acknowledge that (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

In the event we become aware that the security of the Website and Services has been compromised or Users' Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.

In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email. In jurisdictions where required, we may also report the breach to relevant authorities in accordance with applicable data protection regulations.

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

info@syntext.co.za

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.