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FAQs

Find answers to common questions about contacting Syntext and our support services.

What are Syntext’s support hours?

Our support team is available Monday through Friday, from 9 AM to 5 PM EST. We aim to respond to all inquiries within 24 hours. For urgent matters, we encourage you to contact us during these hours.

How can I reach support?

You can contact our support team by email at support@syntext.co.za. Please provide as much detail as possible to help us resolve your inquiry quickly and effectively.

What is the typical response time?

Our standard response time is within 24 hours for most inquiries. During peak periods, responses may take slightly longer, but our team will keep you updated on progress.

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